Riders must be ready 15 minutes in advance and waiting at the door.
A monetary donations are excepted.
Plan to do only what you have scheduled with our dispatcher.
The driver is not allowed to alter the schedule.
The City of Flat Rock will not transport for medical emergencies (call 911).
NO food or beverages on the bus.
Cancellation policy - you must call 734.379.1450 x1201 at least 2 hours before your pick-up time. If you need to cancel when the office is closed please call both the dispatch 734.379.1450 x1201 AND the driver 734.341.1027 and leave a message. Riders who fail to cancel their trips 3 times within a 30 day period will be suspended. The first offense will result in a written warning, the second offense will result in a written warning and the third offense will result in an indefinite suspension of bus service.
Physical or verbal abuses, profanity, or sexual harassment by passengers or drivers will not be tolerated and is subject to probation and/or loss of riding privileges at the discretion of the Director.
Due to the volume of residents we serve, we are unable to commit to NO more than one day per week.
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